As a tutor of MOUS (Microsoft Office User Specialist) courses, I often get asked many questions about them. I have posted on this page some of the questions that I get asked the most. I will continue to add more to this page as time goes on.
If you have a questions on a MOUS issue, go to the Contact Us page and send me an e-mail. I will send you an answer and add your question to this page.

How long is the MOUS exam?
The MOUS exams can vary in length, but the average length of time of the Office 2000 MOUS exams is 45 minutes. The average length of the Office 97 MOUS exams is 60 minutes.

Does the exam start straight away?
No. You are allowed time to read the exam instructions before the timed exam begins. No reading time during the Office 2000 exams is allocated once the exam starts.

Return to the Top of the Page
Where can I sit the exam?
You can make a booking with any ATC (Authorized Testing Center). For a list of ATC’s in New Zealand, visit the New Zealand MOUS web site, at www.mous.co.nz
Or you can visit http://www.microsoft.com/traincert/mcp/mous/default.asp (Microsoft’s MOUS page), and then click on the Locate an Authorized Testing Center link. This will allow you to search for a ATC (Testing Center) in your country or region.

How many Questions are in the exam?
The number of questions varies depending of the subject and the version of Microsoft Office you are sitting your exam in. The Word 97 exam has 57 questions, Word 2000 has 32 questions, Excel 2000 has 36 questions. Their could be up to 60 questions in the exam.

Is the exam a theory exam?
No, the exam is a practical exam. You are given a Word document, Excel spreadsheet, PowerPoint Presentation, etc, and asked to perform one or more tasks on it. Recently I sat the Outlook 2000 exam, it had 5 or 6 multiple choice questions in it.

Return to the Top of the Page
Can I skip a question and go back to it later?
No, because it is a practical exam, you either know how to do it or you do not. When you CLICK the next question button, the exam software marks your question correct or incorrect. If you performed the task correctly you are awarded the points for that question.

What is the pass mark?
The pass mark can go up or down, it starts off at 75% or 750 mark out of 1000 possible marks. If the the exam is deemed to be to easy them the pass mark is increased until a fair pass mark for that exam is reached. Some exams can have a pass mark of over 90% or 900 marks out of 1000.

If I sit an exam and fail, do I have to pay to sit again?
Unfortunately you will need to pay another exam fee to re-sit an exam you have failed previously.

If I sit an exam and fail, can I re-sit on the same day?
I checked this one out with the MOUS authorites, and you can re-sit the same exam on the same day if you are prepared the pay another exam fee. If you fail the same exam a second time, you must wait two weeks before attempting the exam again, but you can sit one of the other MOUS exams. E.g. if you failed the Word exam twice in one day you would have to wait 2 weeks before you could site the Word MOUS exam again, but you could site the Excel exam or any of the other Office Exams without having to wait.

Return to the Top of the Page
How much does it cost to sit a MOUS exam?
The cost of the exam is set by the ATC. I have seen prices as low as $95 (NZ) and up to $120.00 (NZ) including GST. I suggest you visit www.mous.co.nz to get a list of ATC’s in your area, then ring around to see what deals are available.
Or you can visit http://www.microsoft.com/traincert/mcp/mous/default.asp (Microsoft’s MOUS page), and then click on the Locate an Authorized Testing Center link. This will allow you to search for a ATC (Testing Center) in your country or region.

When will I be notified of my pass mark?
When you CLICK the next question for the last time, or your time runs out, your exam will end. The exam software will display a screen giving you your mark, you will be told whether you have passed or failed the exam, and what your mark out of 1000 is.
At this point your ATC can printout a report that has a chart or break down of how well you did in each topic you were questioned on. If you passed the exam, this report becomes a temporary certificate.

How long will it take for my certificate to arrive?
It usually takes around 2 to 3 weeks for your certificate to arrive from the U.S, in some countries certificates can be produced by the local MOUS agent. If it does not turn up in the mail, contact the ATC you sat the exam at. You will need the temporary certificate they printed out for you on the day you sat.

Will I be told what questions I got wrong?
Unfortunately the exam software does not tell you what questions you answered incorrectly. The ATC will printout, a temporary certificate for you, this will have a chart on it indicating how you did in each topic you were questioned on. You should get this report or certificate at the end of the exam whether you pass or fail.

Return to the Top of the Page
Are there any old exam papers I can use to study from?
No, the MOUS exams are practical exams. They are done on a computer. I have not yet seen anyone attempt to publish the answers to a MOUS exam, but I am sure if they did Microsoft and Nivo International would have it removed very quickly. Of course a new exam would be issued to ensure no one has the answers.
There are various practice exams appearing around the Internet, most of the ones I have seen are multiple-choice tests. You should keep in mind that the MOUS exam is a practical exam and not multiple-choice, (Microsoft Outlook 2000 has some multiple choice questions in it). But the practice test will aid in testing your knowledge on the MOUS products. See my Links page for some links to sites offering MOUS Practice exams. Some are offered free of charge, others you will need to pay for.

If I run out of time in my exam, can I complete the question that I was on?
No, when the time runs out, i.e. your 45 minutes is gone, that is the end of the exam.

What happens to any questions that I have not answered when the exam time runs out?
Any questions not answered when the exam time expires, are automatically incorrect. You should keep and eye on your time, to ensure that you are not spending to long on each question.

Return to the Top of the Page
What can I take into the exam with me?
Nothing, anything you need to complete the exam will be provided for you. You cannot take your bag, books, calculator, or a cell phone into the exam room with you.

What happens if the exam computer locks up during my exam?
If for any reason the computer you are using to sit the exam locks up, or malfunctions in any way, you should call the ATC supervisor immediately. The ATC supervisor will restart your computer, and then restart your exam. You will not be asked any questions that you have already answered, but you may get the question you were working on when your computer locked up, a second time. If your computer locks up the exam software will allocate some extra time to compensate for any time lost due to the lock up.

Do I get a special certificate if I pass all the MOUS exams on one Office version?
Yes, if you sit and pass all the Office 2000 MOUS exams, you can apply to be issued with a Office 2000 MOUS Masters certificate. This will make you a Microsoft Office 2000 Master.
Note 1: You can become a MOUS Master in any of the Microsoft Office versions. Being a MOUS Master in Office 2000, does not make you a MOUS Master in Office 97, or Office 2002 (XP). To become a MOUS Master in Office 97 and Office 2000, you must have sat all MOUS exams for Office 97 and all the MOUS exams for Office 2000.
Note 2: You must apply for the MOUS Masters certificate, it will not be sent to you automatically. You will need the TRA number for each exam you have sat. The TRA number is on the temporary certificate printed at the end of each exam by the ATC. If you do not know the TRA numbers and / or do not have the temporary certificates, contact the ATC you sat your exams with.

Plumber Devonport


Plumber Devonport has been offering the best plumbing services to the residents of the Devonport for many years.  They plumbers are all well trained, and they have several years of experience in their field of work.  The Plumber at Devonport provides plumbing services, including gas fitting, roofing, fixing drainage system and more.  They provide a wide range of plumbing service to the customers of all sectors, including commercial, industrial, and residential sectors.

The plumber Devonport offers all kind of service from fixing leakage pipe to complete installation or replacement of plumbing systems. You can find an experienced team of plumbers who have years of experience in providing reliable and long-lasting solutions for all kind of plumbing issues. Also, they are known for providing most affordable plumbing solution to the residents of Devonport and as well as for commercial and industrial plumbing issues.

The Plumber Devonport Services Include:

  • Installations
  • General Plumbing
  • Maintenance work
  • Solar hot water systems
  • Water Heaters
  • Power drain cleaning
  • Natural and LP gasfitting and installations
  • Drainage
  • Spouting and Roofing
  • Leak Detection
  • Backhoe and Excavator Hire
  • 24/7 customer service
  • Plumbing Hardware Sales, and much more.

Hardware sales:

Plumber Devonport also offers a large range of standard plumbing hardware tools that can help the plumber to provide efficient plumbing work. You can find pipes, fitting equipment, and plumbing equipment provided by the famous manufacturers and suppliers. You can buy the hardware at a very reasonable price. The friendly staff at Devonport can help you find the exact hardware for your plumbing project.

Plumbers at Devonport are very friendly, and the best team is always willing to help the customers with their plumbing issues. In the case of emergency, you can call them in the midnight, and they will be at your doorstep in a short period. They take pride in providing quality work, and they provide reliable and efficient plumbing solutions. The professional team at Devonport is always ready to resolve all your plumbing problems at a very affordable price.

The service providers at Devonport offer specialized plumbing services and work with all types of materials like poly, steel, GRP Pipe, UPVC, stainless steel, and copper.  The plumbers are comfortable working with any type of plumbing systems, including new or old.

The plumber at Devonport will provide immediate services on emergency plumbing issues. They focus on reliability, customer service, punctuality, and honesty, which make the team the most reliable and experienced in their field of work.  They can fix any kind of complicated drainage system in the fastest possible time.

Maintenance contracts:

For industrial and commercial clients, the Plumber Devonport offers a full range of services, including scheduled, regular maintenance contract service to make sure that your drainage and water pipe system are working properly.  If you want to replace the plumbing system, then approach the Devonport plumbers as they are not only reliable but also affordable. The maintenance contract offers a commercial way to pre-empt any latent issues and helps your run your business smoothly. They make sure that your property is safe and all the plumbing problems resolve in short time so that you don’t need to disturb your business.


Managed IT service

Managed IT Services Auckland offers a team of experienced professionals who are well versed in dealing any kinds of IT security threats and provides excellent solutions. The service providers help you to get confidence and understand the cyber challenges. They support you to take control of the situation and help you develop your business successfully.

The security services are deliberated to help, advice, and measure the status of the client’s security exposure, information, and risk.

  • Level one: The security services, conduct external saturation testing
  • Level two: They perform application policy review
  • Level three: They provide Database security
  • Level four: They will plan and develop bespoke database security

The Managed IT Security Services Auckland is they are very committed and they provide multi-layer perception and execution of security, however, traditional market concentrates more on external breach testing targeted at website contact viewing from the outside.

The Managed IT Security Services integrate with your IT applications and infrastructure, supported by a professional service team to meet your requirements. They have service level agreements and managed service contracts, which can be modified to suite your needs.

These IT Security Services are offered under the following arrangements:

Completely Outsourced Managed Service:  The security service provider in Auckland offers complete support is given to a customer for a particular service or system as per an agreed SLA (Service Level Agreement).

Cover Service: The service provider offers cover service, this includes the same support level as the complete search service option.  They also provide on-demand project services. These short term unplanned requests of the customers are also taken care by the support team. These requests are mostly project based issues or TBA (Ticket based activity).

The experienced service team provides professional support, problem solving solutions, troubleshooting, and more. Also, they provide services, including:

The Managed IT security services offer first line contact support through email, phone, or customer service portal, and also through other sources like systems monitoring.  They also provide incident management support, including incident recording and detection, prioritization and classification, Escalation, Investigations, resolution, diagnosis, and end processes.

The service providers of Auckland also provide problem management support by finding the root cause and identified errors, giving input on chronological data and development analysis. The execution of SlAs (Service Level Agreements) for the monitoring, definition, and measurement of the outlook of IT services.

The Managed IT security and service Auckland will also perform CR monitoring, the change requests of processing and tracking and they are perfect in providing incident and problem solutions based on the company’s awareness. They also provide reporting on management and SLA tracking services to their customers.

To get the perfect outcome, you need stability, longevity, uptime, cost, and effortlessness of operational management. The technical architects of Managed IT Security Services will identify and design:

  • Database Technology
  • Operating Systems
  • Application Technology
  • Network topology and devices
  • Storage Technology
  • Virtualization technology

The security services use different technologies and will plan a solution that matches your requirements. Once the technical, structural design is specified, they can manage and reserve the implementation process, including project management, management and customer coordination, relocation of systems to the new setting if needed, and conversion to BAU support.


How To Find A Dependable Auckland Electrician Services



Every home and business offices need electrical maintenance and repairs. Since there are dangers involved it is important that you follow strict rules if you want to do everything yourself. Perhaps, an exemption if you are a skilled electrician. However, it is still essential to seek Auckland electrician services near you. In this way, you are assured of your decision and the safety of your premises. To be able to find a dependable electrical service, here are the following.


  1. Electrician hourly rates


Do not be misled if you see an Ad that says the requirement for hourly rate charges. This actually varies to the services that the company is offering. It would be best to ask first how much is the charge in terms of hiring an electrician and the services that go with it such as the use of tools and equipment. Consider also the quality of the services by looking at their portfolio and read consumer’s reviews as well.


  1. Electrician travel charges


Did you know that travel charges can create a big impact as you hire a skilled electrician? This includes the cost, so, it is important that you compare it also to other electrician services especially the hourly rates. Keeping in mind that navigating plus dealing with traffic is more likely time-consuming. This is why some electrician would find a way for them to be paid at the expense of driving and looking for their client’s location.


As you are calling for an electrical service, it is necessary to ask how they are charged and identify if everything makes sense with your situation. For instance, an hourly low rate and a trip charge are more sensible, if the job requires a longer task.


  1. Electrical job repair


If you want to save time and money, bundle projects would do the job well done. If there are electrical issues whether its a minor or major;it is helpful to list it all down such as dysfunctional electrical connection or wiring, crowded outlets. A bundle project can help you save more time and money than having to call an electrician every time you encounter electrical problems.


  1. Prepare


The lesser the time an electrician is doing the job in dealing with various inconveniences that you have in your home or business office, the more cash you’re saving. Secure the electrical panel box- make sure it’s clear and accessible. Keep the area clean and safe for the electrician to work in as well.


  1. Electrical money saving fixtures and installation


They can also provide suggestions in terms of using specific light bulbs and fluorescent that help save you money by reducing energy consumption in your home. For instance, a detection motion switches can help you save money especially if you’re using outdoor lights. You can be creative as well in enhancing your home or business premises with good lights which would make the area appealing.

It doesn’t take time to truly look for an Auckland electrician services as their many companies to choose. However, what makes it difficult to decide if the electrician you’re about to hire can perform a satisfying service.

Best things to love about Auckland


Auckland is the biggest city in New Zealand that gives way to a lot of tourists flocking the place all year round. Based around two large harbours, this city is home to the iconic Sky Tower that has a view of the Viaduct Harbour. The city is surrounded by beautiful water scenery and is full of superyachts and the coasts are lined with bars and cafes. The city was earlier known as Tamaki Makau Rau, meaning an ‘isthmus of one thousand lovers’, originally, the Maori settled here around 1350 and later developments brought home many others. By the 1900s, Auckland emerged to be the largest city in New Zealand.

The city has volcanic mountains which have blended in with the cosmopolitanism of the place. It offers a modern buzz infused with an old, traditional charm. Although few might fret over not having enough to do in Auckland, we beg to differ. For, this place too has its own perks. Which is why we will provide you with some of the perks Auckland offers that will make you love the city

If you are to visit Auckland anytime soon, check out the mentioned below things that you can tick off your bucket list.

  • Climb Mount Eden

Mount Eden is a volcanic mountain however it is dormant and you can climb up at sunrise or at sunset and enjoy the panoramic views from the cities highest natural point. Also, Mount Eden has a fascinatingly deep volcano which has a crater measuring one hundred and fifty feet deep.

  • Beach day

There are plenty of beaches around the world, however, if the current is not right you cannot surf. Gratefully, Auckland is positioned in the perfect direction and offers surfing experiences to both amateurs and professionals alike. The best beaches in Auckland are the Mission Bay, the northern shores of Takapuna Beach and the Maraetai and the Omana Regional Park in the east.

  • Time travel

Not literally, however, you could visit the delightful suburbs in Auckland and feel the old charm and experience its essence. With good restaurants and dining places, the suburbs make a good place to laze around away from the hustle and bustle of the city.

  • Jewelry shopping

If you are a shopper who likes to pick up jewelry from various places, do not miss out on the gorgeous diamond rings Auckland has to provide. Top places are the Julian Barton Jewellery, The Diamond Shop, Diamonds on Richmond and the Diamonds.co.nz among the very best.

  • Islands

Auckland has a range of islands in its kitty. Here, you can go fishing, hiking, take a bus tour of the entire place, etc. There are plenty of things to do on the islands of Auckland. The ambiance of the place is very homely so you would not feel detached from your own self. The Rangitoto island tops the list.

  • Revolving Restaurant

The Sky Tower in Auckland houses the Orbit revolving restaurant. You could also try the celebrity chef, Peter Gordon’s restaurant for dining or cocktails.

Well, that is pretty much the best of what Auckland has for you. Be it the jewelry or the suburbs, the city has a charm one cannot miss.

Tips To Ensure That You Have A  Reliable Passive Fire Protection Plan


Passive fire protection (PFP) is a very important part of any type of any fire safety plan. It plays a very significant role in keeping people safe as well as limiting the kind of damage which would be caused to the contents and buildings from all the smoke and fire.Here are some ways PFP works:

Passive fire protection works by:

  • It limits the fire from spreading as well as the smoke and heat from reaching out beyond the original compartment of its origin.
  • It protects the escape routes and gives people vital time to escape.
  • It helps in protecting a building’s structural integrity as well as its assets.

Active fire protection system and passive fire protection system

The passive fire protection works well with active fire prevention like extinguishers and sprinkler systems places in the building. The choice of putting in a passive or active fire system or even a combo of the two is influenced by a lot of things like the type of fire which can break out, the size of the building, the size of the fire, duration the protection is needed for, water availability and more as such.

Tips to keep in mind while installing PFP systems

Even though the type and kind of fire can vary, but there are some tips you should keep in mind when tackling PFP:

  • Employ a certified company: Know that since PFP is done by a bunch of contractors who have some share of responsibility, so there isn’t just one person or even one company who oversees this installation. This can very well lead to a lot of faults within the fire safety systems. This, in turn, can expose the building as well as the people who are living within it to life safety risks. So always employ certified companies who can take control of the installations of the whole building.


  • Plan ahead: Many think of passive fire safety as a construction afterthought. This results in a much costlier retrofit of the whole thing. As such it’s much more time, effort and money saving to have the contractor draw out the plans to the fire safety strategy well before construction even begins. This would minimize the penetrations needed to install the passive fire protection methods too.


  • Check the accreditations: Know that fire stopping is a skill which will surely end up saving lives, but if it’s done by amateurs or unprofessional then it can put lives at risk. As such, don’t place the life of your building occupants in the hands of just anyone. Check the credentials of the company you are employing to install your fire safety strategies.


  • Choose quality: Many times the lower cost is chosen over good quality products. This might result in the purchase of products which might not even suit the needs of the hour. So you must always buy the products which you need instead of purchasing lower quality goods at a lower cost. After all, people’s lives depend on it.

So, Passive Fire Protection is a matter which should be taken seriously and nothing should compromise the materials and plans needed to get it done.

Boat trailer

Taking care of the trailer is very important when you see even a small repair, as these trailers deliver more power. That is why the regular maintenance and servicing is required for your trailer so that it can be used for longer period.  You have to take care of several trailer repairs, including:

Bumper Pull Trailer Repair:

The best trailer repair services in Auckland offer any kind of repairs and for any trailer size. The service provider in Auckland repairs trailers from a boat trailer to a small utility trailer, and also for campers. But, trailer repairs are same for all trailers; they will have some kind of mechanical and technical repair issues.

Fleet Trailer – Maintenance:

You can hire someone for a fleet maintenance or you can do it on your own. The best trailer repair services in Auckland offer qualified mechanics, proficient and they can even help you and guide you on how to maintain your trailer and how to keep it safe.

Fleet Management and service department are responsible for:

  • Maintain the company’s fleet image.
  • Manage the required amount of the company’s fleet.
  • Maintain the old-equipment running safely and properly without costing more.
  • Maintaining the sourcing trailer within your budget.


The best Trailer Repair Services in Auckland offer:

  • Comprehensive fleet care
  • On-Site maintenance
  • Preventive maintenance

The service provider offers innovative repairs. They are good at finding different methods to repair the trailer and offers best results. All the staff is well-trained and they have complete knowledge in several disciplines. They use only the most advanced technology and modern repair and diagnostic equipment. Also, you don’t need to worry about any unexpected expenses as the best trailer repair provider considers for your budget limits.  Also, if your trailer needs any replacement, they can provide their own accessories and help you save a lot of money.

Fleet Dispatchers responsibility is to make sure that the mechanics have precise tools and equipment that is needed for their job.  They maintain the repairing schedules consistent and accurate.  They are also capable of managing a large list of deliveries. They maintain on schedule shipments for the customers.

If the service provider knows that if you do not maintain proper equipment, then it is not possible to finish the job. That is why choosing the reputable company to repair your trailer can help you save a lot of money and time.   The best service providers provide quick services; can provide standard trailer equipment, offers monthly maintenance programs. Also, they provide delivery of almost any size trailer part. All the staff provides quick, accurate, permanent and consistent service repairs for all trailers.

The most common trailer repair are brakes because many individuals use trailer brakes a lot particularly in commercial vehicles using the trailer handle brake. If your trailer has auto adjust brake system then you should take care and provide proper servicing to control the stress on the trailer brakes. Follow these simple tips and extend your trailer life with proper care.